attacks and assertive response
first Criticism partially correct, but too general or broad ( "always" ; "never" )
Assertive response: Verify the facts and determine what may be subject to legitimate criticism.
second Krtytyka unauthorized generalization based on individual facts.
Assertive response: Establishing the fact, about whom it comes, respond to him, finding that the generalization is false and give it appropriate examples.
third Criticism assessor person, not action.
Assertive response: Separation of content related to operation of the contents of the evaluation person. You can admit right in the criticism of his actions, if the facts cited took place, at the same time counter the overall negative assessment of his own people.
4th criticism, expressed in the form of aggressive (violates a sense of personal dignity)
Assertive response: Separate the contents of the form in which it was expressed. Respond to the content according to the method of responding to criticism of right or wrong. You should definitely counter the aggressive form, as a way of treatment, which is unacceptable.
5th criticism given in the form of allusions
Assertive reaction is ujawieniu its contents and an adequate response to criticism or is not compatible.
6th Criticism surprising
Assertive response: "I do not know what to answer, I'm surprised." "I'd like think through Aug. moments before answering."
text was developed on the basis of Assertiveness Training conducted at the Centre for Management Development
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